Responsible Gaming

Play responsibly and keep gaming enjoyable

At VinozaHotel, we believe that gaming should be an entertaining and enjoyable leisure activity. We are committed to promoting responsible gaming and providing a safe environment for all our guests. This page outlines our approach to responsible gaming and provides resources for those who need support.

Our Commitment

VinozaHotel is dedicated to:

  • Creating an environment where gaming remains entertaining and not harmful
  • Training our staff to recognize signs of problem gambling
  • Providing information and resources to guests who may need assistance
  • Preventing underage gambling through strict identification checks
  • Supporting responsible gaming initiatives and research

Signs of Problem Gambling

Gambling should be an enjoyable activity. If you notice any of the following signs in yourself or someone you know, it may indicate a potential gambling problem:

  • Spending more time or money on gambling than planned
  • Gambling to escape problems or relieve feelings of anxiety or depression
  • Lying about gambling habits or hiding gambling activity
  • Borrowing money to gamble or pay gambling debts
  • Neglecting work, family, or other responsibilities due to gambling
  • Feeling restless or irritable when not gambling
  • Continuing to gamble despite negative consequences

Responsible Gaming Tools

Time Limits

Set personal time limits for your gaming sessions. Our casino has visible clocks and our staff can provide time reminders upon request.

Money Management

Set a budget before you start playing and stick to it. Never chase losses or bet more than you can afford to lose.

Take Breaks

Regular breaks help maintain perspective. Our lounge areas provide comfortable spaces to step away from gaming.

Ask for Help

Our trained staff is available 24/7 to assist with responsible gaming concerns. Don't hesitate to reach out.

Self-Exclusion Program

VinozaHotel offers a self-exclusion program for guests who wish to restrict their access to our casino facilities. Options include:

  • Temporary exclusion (1, 3, or 6 months)
  • Extended exclusion (1 year or more)
  • Permanent exclusion

To enroll in our self-exclusion program, please speak with our Casino Manager or Responsible Gaming Coordinator at the casino cashier desk.

Support Resources

If you or someone you know needs support with gambling-related issues, the following resources are available:

Gambling Helpline

24/7 confidential support: +41 800 800 800

GamCare

Information, advice, and support for anyone affected by gambling problems: www.gamcare.org.uk

Gamblers Anonymous

Support groups for problem gamblers: www.gamblersanonymous.org

BeGambleAware

Provides information to help people make informed decisions about gambling: www.begambleaware.org

Age Verification

VinozaHotel strictly enforces age verification procedures:

  • Casino access is restricted to guests 21 years and older
  • Valid government-issued photo identification is required for entry
  • Minors are not permitted in casino areas at any time, even when accompanied by adults

Failure to provide valid identification will result in denial of entry to casino facilities.

Staff Training

All VinozaHotel casino staff receive comprehensive training on responsible gaming, including:

  • Identifying signs of problem gambling
  • Appropriate intervention techniques
  • Knowledge of available support resources
  • Regular refresher training and updates

Contact Our Responsible Gaming Team

If you have questions or concerns about responsible gaming at VinozaHotel, please contact our dedicated team:

Responsible Gaming Coordinator
VinozaHotel Casino
Email: [email protected]
Phone: +41 800 123 456 (available 24/7)