Privacy Policy

Last updated: January 15, 2025

1. Information We Collect

At VinozaHotel, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make reservations, or use our casino facilities.

1.1 Personal Information

We may collect the following personal information when you interact with our services:

  • Name, email address, and contact details
  • Payment information for reservations and services
  • Date of birth (required for casino access)
  • Preferences and special requests related to your stay
  • Loyalty program participation details

1.2 Usage Data

We automatically collect certain information when you visit our website:

  • IP address and browser information
  • Pages visited and time spent on our website
  • Referring websites and search terms
  • Device information including type and operating system

2. How We Use Your Information

2.1 Providing Services

We use your information to:

  • Process reservations and accommodate your stay
  • Verify your identity for casino access (as required by law)
  • Process payments and issue refunds
  • Respond to your inquiries and requests
  • Personalize your experience at VinozaHotel

2.2 Marketing and Communications

With your consent, we may use your information to:

  • Send promotional offers and event invitations
  • Notify you about special packages and seasonal promotions
  • Share our newsletter with news and updates

You can opt out of marketing communications at any time.

3. Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption of sensitive data during transmission
  • Secure payment processing systems
  • Regular security assessments and updates
  • Staff training on data protection procedures

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. For detailed information about our cookie usage, please see our Cookie Policy.

5. Responsible Gaming Data

For casino operations, we may collect and monitor gaming patterns to:

  • Comply with gaming regulations
  • Identify potential problem gambling behavior
  • Implement responsible gaming measures

For more information, please refer to our Responsible Gaming Policy.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data (subject to legal requirements)
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected].

7. Contact Information

If you have questions about this Privacy Policy, please contact our Data Protection Officer:

Data Protection Officer
VinozaHotel
Alpine Heights, 7800
Swiss Alps, Europe
Email: [email protected]